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Mongi Guest House

Privacy Policy

Effective Date: August 4, 2025

Table of Contents
1. Information We Collect

We may collect the following types of personal and usage information:

  • a. Personal Information
    • • Name
    • • Email address
    • • Phone number
    • • Date of birth
    • • Payment details (only for transactions)
    • • Booking information
  • b. Usage Data
    • • Device information (e.g., model, OS version)
    • • IP address
    • • App interactions and preferences
    • • Location data (if permission is granted)
2. How We Use Your Information

We may collect the following types of personal and usage information:

  • • Manage hotel bookings and reservations
  • • Provide food ordering and delivery services
  • • Enable payments and transaction history
  • • Offer customer support
  • • Send important updates and notifications
  • • Improve app functionality and user experience
  • • Track rewards and loyalty points
3. Sharing of Information

We do not sell or rent your personal information. However, we may share data with:

  • • Service providers (e.g., payment processors, analytics tools)
  • • Law enforcement or government agencies if required by law
  • • Affiliated partners (only with your consent, where applicable)
4. Data Storage and Security

We take appropriate security measures to protect your data, including:

  • • SSL encryption for data in transit
  • • Secure servers and firewalls
  • • Regular security audits

Your data is stored for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights and Choices

You have the right to:

  • • Access the personal data we hold about you
  • • Request correction or deletion of your data
  • • Withdraw consent at any time (where applicable)
  • • Opt out of promotional communications

To exercise these rights, contact us at mongilodge@gmail.com.

6. Third-Party Links and Services

The App may contain links to external sites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

7. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by email.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

info@mongilodge.com

Mongi Guest House

17 Airdrie Road

Eastlea

Harare, Zimbabwe